MEETING OF DÚN LAOGHAIRE-RATHDOWN COUNTY COUNCIL
8 OCTOBER 2007
ITEM NO. 2 A.1
CORRESPONDENCE FROM THE PUBLIC
Question: Councillor M. Baker:
"To ask the Manager in relation to correspondence received from members of the public, to outline the procedure as to how these are dealt with and the timeframe involved?"
Reply:
An objective in the Corporate Plan 2005-2009 is "To promote excellence in service provision which is responsive to the needs and expectations of customers."
In order to achieve this objective the Council produced a Customer Charter in which we aim to promote excellence in service provision subject to resources, which is responsive to the needs and expectations of our customers. In relation to correspondence, our aim is:
- For letters that require acknowledgement, we aim to do so within 7 working days of receipt.
- We will issue a full reply as soon as possible thereafter.
- We will give contact names in our communication.
Freedom of Information requests, Official Complaints and Ombudsman queries are responded to within 28 days from the date of receipt of request.